Job Description

The Chief Technology Officer (CTO) of Chubb Life Thailand is a hands-on engineering and executive leadership position, responsible for shaping and executing the technology vision for Chubb Life Thailand. You will lead and mentor high-performing engineering teams to design, develop, and deliver robust, high-quality technology solutions that drive business growth and digital transformation. The CTO is expected to demonstrate deep expertise in software and systems architecture, critical thinking, and problem-solving, while fostering a culture of innovation, technical excellence, and continuous learning.

The CTO also acts as the general manager of IT, overseeing technology budgets, regulatory compliance, and information security. You will ensure technology strategy and operations are fully aligned with business objectives, collaborating closely with stakeholders across a matrix organization. The CTO is accountable for driving measurable business outcomes, managing risk, and ensuring the effective and secure delivery of technology services.

Role & Responsibilities

Engineering Leadership

Lead platform engineering and IT operations to design, develop, and operate high-quality, scalable, resilient solutions to drive business outcomes for Chubb Life TH.
Define and evolve the technology vision, target architecture, and technical roadmaps for digital channels, distribution, customer servicing, core systems, and integration.
Set and uphold a high talent bar for engineering, including interviewing and qualification standards, and effective onboarding for new team members.
Lead and mentor world‑class software engineering teams, set engineering practices including development and use of AI in the SDLC, testing, observability, and CI/CD, ensuring quality is built into the end‑to‑end process.
Provide hands-on technical leadership through design reviews, architecture decisions, and occasional deep dives into complex engineering challenges.
Champion modern engineering practices (e.g., Agile, DevOps, automation) and a culture of experimentation, innovation, and continuous learning.
Build, coach, and retain a high-performing engineering organization, developing leaders in engineering, QA, product management, and business analysis at all levels.
Improve reliability, performance, incident response, and operational efficiency across critical platforms with modern IT ops practices (e.g., DevOps, SRE)
Synthesize practical solutions in a mixed modern/legacy/regulated environment, balancing speed and innovation with stability, risk, and compliance.

Platform and Business Stakeholder Management

Own the end-to-end lifecycle of Thailand Life’s technology platforms. Meet the needs of customers, agents, and internal users through continuous improvement and high-quality, intuitive user experiences.
Partner with the COO and business leaders, including Agency, Partnerships, Product, Customer, and other key business functions to align technology strategy, roadmaps, and delivery plans with business goals and regulatory constraints.
Translate desired business outcomes into prioritized portfolios of initiatives, balancing innovation, risk reduction, and operational excellence.
Lead digital transformation and innovation initiatives that deliver measurable improvements in growth, productivity, and customer experience.
Manage key technology vendors and partners, ensuring performance against SLAs, continuity of service, and alignment with Chubb’s strategic directions.
Operate effectively within a matrix organization, collaborating with the Group CTO, CIO, and regional technology teams to leverage global platforms, standards, and capabilities while meeting local needs.
Communicate technology strategy, progress, risks, and engineering trade-offs clearly to executive management and other stakeholders.

Governance, Compliance, and Security

Ensure technology services comply with regulations, audit requirements, Chubb Group policies, and industry standards, taking full ownership of information security, cybersecurity posture, and data protection.
Work within – as well as constructively influence – global technology governance processes (e.g., architecture review, change management, incidents, procurement and vendor risk management) to create positive technology and business outcomes.
Oversee IT budgets, financial plans, and investment business cases, ensuring cost transparency and clear value realization from technology investments.

Ensure business continuity and disaster recovery capabilities for critical systems are in place and tested.

Qualifications

Qualifications

10+ years’ experience in the engineering of platform solutions and managing related initiatives in complex, multi‑geography/business‑line environments.
At least 5 years in senior technology leadership (e.g., Head of Engineering, CTO, CIO, or equivalent), preferably with experience in a regulated industry.
Strong technical foundation with recent hands‑on software development (e.g., writing/reviewing code, designing systems) and the ability to engage deeply with engineers on architecture and implementation decisions.
Hands‑on experience deploying and operating applications on cloud platforms (AWS, Azure, or GCP), including monitoring, scaling, and incident response.
Practical experience with containerization and orchestration, and strong familiarity with Linux server fundamentals (e.g., processes, networking, storage, security).
Proven experience across a wide range of technologies (operating systems, programming languages, cloud platforms, databases, integrations), and tooling, including the use of AI in the software development lifecycle.
Experience in Insurance or Financial Services is strongly preferred.
Tertiary qualifications in Engineering, Computer Science, or Business/Finance; equivalent skills and experience will also be considered for strong candidates.
Demonstrated intellectual curiosity and learning agility, with a track record of quickly mastering new technologies and domains.
Candidates will be asked to present a technical portfolio (e.g., architecture/design artefacts, code samples, contributions to products or platforms) and walk through systems design and trade‑off decisions as part of the selection process.

Role Competencies

Technical Acumen: Deep technology foundation in modern software engineering and platforms. Able to positively guide technical discussions, solution and architecture design, and operations decisions. Can explain technical concepts in clear, business‑relevant language to both engineers and executives, and challenge proposals with credible, hands‑on insight.
Strategic Focus: Brings a long‑term perspective to shape technology strategy, architecture, and platform evolution to support current and future business models. Communicates this strategy clearly to senior leaders and teams.
Business Acumen: Applies technical expertise and domain knowledge to real business problems, balancing growth, efficiency, customer experience, and risk. Understands how technology decisions affect P&L, regulatory obligations, and operations, and can articulate these trade‑offs to business stakeholders.
Ownership: Takes full accountability for technology outcomes, including engineering quality, platform reliability, security posture, delivery timelines, and business impact.
Influence: Operates effectively in a matrix organization with multiple reporting lines, using data, clear narratives, and technical credibility to influence executives, peers, and teams. Builds coalitions across Group, regional, and local stakeholders to move complex initiatives forward without always relying on formal authority.
Execution: Drives disciplined execution of complex, cross‑functional technology programs, from concept through deployment and operations. Uses clear goals, measurable outcomes, and regular communication of progress, risks, and trade‑offs to ensure commitments are delivered.
Inclusive Team Leadership: Fosters high collaboration within the technology organization and across Chubb, acting as “One Chubb.” Builds multi‑disciplinary teams and creates an environment where different perspectives are integrated.
Leadership: Sets an ethical example and is as a role model for Chub values, even under pressure and ambiguity. Communicates candidly/constructively, makes difficult decisions visible and understandable to executives, peers, and teams.

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Chief Technology Officer

About the Role

About Chubb Insurance

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